“We aim for a 6 month ROI for business applications”, explains Roderik van Lee (Commercial Director, AP Support). By empowering operations and enabling bottom-up process optimisation their customers have all reached maximum agility, customer satisfaction and, return of investments in record-time.
Imagine every employee capable to create business solutions to improve business processes and enhance efficiency. That’s what AP Support’s goal is with WEM. “Traditionally, one needs to work with release planning, waiting times for IT, endless meetings or budget proposals,” says van Lee.
“It should be all about recognising the problem, acting upon it immediately and creating a solution so that employees can work efficiently, and customers can have an amazing experience”.
In this day and age, for business to maximize efficiency and effectiveness, it’s important to be agile, to automate and digitalize processes. “The optimization of processes is often dropped on the desk of the in-house IT experts or it’ll be outsourced,” van Lee states. “The costs of hiring an army of programmers, business analysts, test engineers and project managers to create business applications are huge”.
With no-code application platform WEM, employees can take responsibility of their service or production. Fully functioning, custom-made solutions can be made in sprints of just 2 weeks without having expertise in coding. Wouter Mertens (Business Manager, AP Support) explains: “Business application development with WEM enables operations to be actively responsible for the services they provide, simply because they can automate their own processes”. Hence, IT becomes more than a service, it’s embedded by operations.
For one of their clients AP Support has created a solution resembling an e-learning platform, fully digitizing the customer application processes in place. “In the past, our clients’ customers received an application form in Word, which had to be printed, filled out, scanned and e-mailed back”, Joost Boor (Process Analyst, AP Support) describes: “Imagine the lack or even loss of information and the inefficiency involved of having to go back to that customer to receive all required information”.
It’s peanuts to automate customer processes like these in WEM. The “e-learning solution” gives AP Support’s client a real-time status of the document to-be-filled in by their customers. “The progress of each customer is shown in percentages to the client in their dashboard,” Boor explains. “This way our client can instantly see in what stage of the process their customers are; making it easy for to tackle pressure points customers encounter. Also, there are no more half-empty documents going back and forth, which slow down everyone in the process”. Digitizing, increased efficiency and greater quality.
WEM offers an all-in-one solution. “Traditionally, with application development you’ll need to cover costs like insurance or web development fees separately,” van Lee states. All applications built in WEM are web-based and include hosting, maintenance, security, infrastructure, backup, and much more. Pricing is utility based, so there are no hidden costs.
By empowering operations and enabling bottom-up process optimisation their customers have all reached maximum agility, customer satisfaction and, return of investments in record-time. “Your business application will be profitable in 6 months. Preferably less,” van Lee concludes.