Middle East continues to be a fascinating place, like it has been for millennia for both political and economic reasons.
The GCC countries, especially UAE and KSA are weaning themselves away from their dependence on oil and gas by rapidly modernizing their economies and aligning them closely with the rest of the global economy. UAEs recent move to shift to a Saturday-Sunday weekend is a step in such a direction.
Modern economy is digital economy. It is, therefore, not a surprise that most of the major enterprises in the Middle East are adopting those key technologies that enable digital transformation. The region anyways offers one of the best telecom and internet connectivity. Riding atop is now Cloud adoption with leaders like AWS and Azure setting up local data centres in the region. Most organizations, including Government organizations, are aggressively adopting Cloud Computing.
As competition increases, most businesses are looking to improve customer and employee experience.
The App (Application) Revolution that is sweeping the world, is impacting Middle Eastern countries as well. The App Revolution is about the realization and acceptance that the core of any business today, are the Algorithms and Applications that drive its unique business processes. Great customer service, great customer experience and great employee experience can only come from streamlined and automated business process. This is the essence of Digital Transformation
The challenge everyone is facing, is the demand-supply gap, between the need for new age Web and Mobile Applications on one hand and availability of skilled programmers (coders) on the other hand. Looking at the whole issue from this angle we realise that businesses must bridge this gap quickly.
Fortunately, we have technology options available to precisely do this. No Code Development Platforms and Robotic Process Automation tools can help in a big way in narrowing this gap.
Pure No Code Development Platforms (like WEM) and Robotic Process Automation (RPA) tools (Like AkaBot) can help regular business managers and business analysts, who are not formally trained in Coding, to develop their own applications. This is called Citizen Development.
Ultimately the Business Managers know their user requirements best. So instead of relying on IT to develop applications, if business can develop their applications, it can reduce the application logjam and accelerate digital transformation.
No Code Development Platforms like WEM can immediately preview the application and make quick changes if needed. This ensures that, the developers can keep their user or customers in sync and exactly deliver the interface and the experience the user or the customer is looking for
Middle East is the hub of many industries such Banking, Insurance, Logistics and Transportation. Typically, in these industries there is lot of manual and repetitive tasks like data entry matching invoice etc. In all these areas, Robotic Process Automation tools can play a powerful role in eliminating human interface thereby improving productivity and efficiency and reducing human errors and cost. We are seeing an ever-increasing demand for Conversational AI tools like Bots and other RPA tools.
In summary, the Middle East is a fertile ground for these new age technologies as they race to modernize and get integrated it the global economic order.