Digitization of e2e Change Management Process

This organisation provides best-in-class fixed and mobile voice and internet-based services to the wholesale, residential, and commercial segments through fixed mobile networks for telephony, data, and television, and they serve clients both at home and abroad. The organisation had a huge number of manual processes in place, and communication was poor. The solution was to conduct an e2e process study across Telco network departments and managed service providers (MSPs). The key issue was ineffective process governance and monitoring.